Wil jij bij ons komen werken? Bekijk dan onze vacatures.
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Kees Kerkvliet
Managing DirectorThe Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring! -
Jan Nelissen
Senior ConsultantJan loves speed. Not only on his motorcycle on the track, but also in his work. -
Charles Rijgersberg
Senior ConsultantCharles is entrepreneurial and creative. Energetically coopering with clients on customer-oriented solutions is his drive! He charges himself back up in nature while exercising. -
Susanne Koopmans
ConsultantIn addition to a great passion for cooking and adventurous travel, Susanne is always looking to improve the customer experience. She does this in a personal, enthusiastic and passionate way. -
Karin Zwiers
ConsultantKarin is passionate about hospitality and branding. It’s her mission is to help organisations become more customer- and people-oriented. -
(Nederlands) Dominique ‘t Jong
Senior ConsultantDominique gaat voor stralen; stralende werknemers en stralende klanten maar voor zonnestralen op het terras, de golf- en tennisbaan.
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Kris Konrad
Associate ConsultantIf it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys! -
Emile Elsbeek
Associate ConsultantDesigning and delivering best in class customer service experience is Emile’s passion -
Dirk Frans
Associate Consultant BelgiumDirk is not only our bridge between the Belgian and Dutch market, but also a bridge builder within organizations with a great passion for customer experience & service management. -
Marijke Messak
Associate ConsultantMarijke’s passion for customer-centric thinking is unmissable and that energy is contagious. -
Ursula de Mol
Associate Consultant DigitalUrsula is onze digitale expert. Online klantcontact, UX en omnichannel zijn woorden waar Ursula helemaal warm voor loopt. -
Richard Brandhorst
Associate Consultant Data & CRMNothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights -
Sydney Brouwer
Associate ConsultantSydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports. -
Ralph Poldervaart
Associate Consultant Personas & StorytellingRalph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.