Wil jij bij ons komen werken? Bekijk dan onze vacatures.
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Kees Kerkvliet
Managing DirectorThe Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring! -
Jan Nelissen
Senior ConsultantJan loves speed. Not only on his motorcycle on the track, but also in his work. -
Charles Rijgersberg
Senior ConsultantCharles is entrepreneurial and creative. Energetically coopering with clients on customer-oriented solutions is his drive! He charges himself back up in nature while exercising. -
(Nederlands) Dominique ‘t Jong
Senior ConsultantDominique gaat voor stralen; stralende werknemers en stralende klanten maar voor zonnestralen op het terras, de golf- en tennisbaan.
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Thomas de Jonge
ConsultantThomas is eager to help organisations with their next step towards an improved customer experience. -
Ingrid Wendel
Associate Consultant Service DesignAs a designer, Ingrid likes to make something out of ‘nothing’. Just start, do it, and learn from it. She guides you through the uncertain design process, and thanks to her experience and flexibility, she arrives at new innovative services with clients. On weekends and during holidays she also likes to be on the road without knowing where exactly she’ll end up. -
Emile Elsbeek
Associate ConsultantDesigning and delivering best in class customer service experience is Emile’s passion -
Dirk Frans
Associate Consultant BelgiumDirk is not only our bridge between the Belgian and Dutch market, but also a bridge builder within organizations with a great passion for customer experience & service management. -
Kris Konrad
Associate ConsultantIf it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys! -
Ursula de Mol
Associate Consultant DigitalUrsula is onze digitale expert. Online klantcontact, UX en omnichannel zijn woorden waar Ursula helemaal warm voor loopt. -
Richard Brandhorst
Associate Consultant Data & CRMNothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights -
Sydney Brouwer
Associate ConsultantSydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports. -
Ralph Poldervaart
Associate Consultant Personas & StorytellingRalph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.