Team

Our team consists of consultants and associates, each with a proven record in the field of customer experience. We would love to introduce ourselves to you.

Wil jij bij ons komen werken? Bekijk dan onze vacatures.

  • Kees Kerkvliet
    Managing Director
    The Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring!
  • Jan Nelissen
    Senior Consultant
    Jan loves speed. Not only on his motorcycle on the track, but also in his work.
  • Patricia Hoetelmans
    Senior Consultant
    Patricia is always looking for the best experience. At festivals, in kickboxing, but also with her Clients!
  • Charles Rijgersberg
    Senior Consultant
    Charles is entrepreneurial and creative. Energetically coopering with clients on customer-oriented solutions is his drive! He charges himself back up in nature while exercising.
  • (Nederlands) Dominique ‘t Jong
    Senior Consultant

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    Dominique gaat voor stralen; stralende werknemers en stralende klanten maar voor zonnestralen op het terras, de golf- en tennisbaan.

  • Thomas de Jonge
    Consultant
    Thomas is eager to help organisations with their next step towards an improved customer experience.
  • Ingrid Wendel
    Associate Consultant Service Design
    As a designer, Ingrid likes to make something out of ‘nothing’. Just start, do it, and learn from it. She guides you through the uncertain design process, and thanks to her experience and flexibility, she arrives at new innovative services with clients. On weekends and during holidays she also likes to be on the road without knowing where exactly she’ll end up.
  • Emile Elsbeek
    Associate Consultant
    Designing and delivering best in class customer service experience is Emile’s passion
  • Dirk Frans
    Associate Consultant Belgium
    Dirk is not only our bridge between the Belgian and Dutch market, but also a bridge builder within organizations with a great passion for customer experience & service management.
  • Kris Konrad TOTE-M

    Kris Konrad
    Associate Consultant
    If it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys!
  • Ursula de Mol
    Associate Consultant Digital
    Ursula is onze digitale expert. Online klantcontact, UX en omnichannel zijn woorden waar Ursula helemaal warm voor loopt.
  • Richard Brandhorst
    Associate Consultant Data & CRM
    Nothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights
  • Sydney Brouwer
    Associate Consultant
    Sydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports.
  • Ralph Poldervaart
    Associate Consultant Personas & Storytelling
    Ralph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.

Join the team

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