Team

Our team consists of consultants and associates, each with a proven record in the field of customer experience. We would love to introduce ourselves to you.

Wil jij bij ons komen werken? Bekijk dan onze vacatures.

  • Kees Kerkvliet
    Managing Director
    The Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring!

  • Jan Nelissen
    Senior Consultant
    Jan loves speed. Not only on his motorcycle on the track, but also in his work.

  • Charles Rijgersberg
    Senior Consultant
    Charles is entrepreneurial and creative. Energetically coopering with clients on customer-oriented solutions is his drive! He charges himself back up in nature while exercising.

  • Susanne Koopmans
    Consultant
    In addition to a great passion for cooking and adventurous travel, Susanne is always looking to improve the customer experience. She does this in a personal, enthusiastic and passionate way.

  • Karin Zwiers
    Consultant
    Karin is passionate about hospitality and branding. It’s her mission is to help organisations become more customer- and people-oriented.

  • (Nederlands) Dominique ‘t Jong
    Senior Consultant

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    Dominique gaat voor stralen; stralende werknemers en stralende klanten maar voor zonnestralen op het terras, de golf- en tennisbaan.

  • Kris Konrad TOTE-M

    Kris Konrad
    Associate Consultant
    If it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys!

  • Emile Elsbeek
    Associate Consultant
    Designing and delivering best in class customer service experience is Emile’s passion

  • Dirk Frans
    Associate Consultant Belgium
    Dirk is not only our bridge between the Belgian and Dutch market, but also a bridge builder within organizations with a great passion for customer experience & service management.

  • Marijke Messak
    Associate Consultant
    Marijke’s passion for customer-centric thinking is unmissable and that energy is contagious.

  • Ursula de Mol
    Associate Consultant Digital
    Ursula is onze digitale expert. Online klantcontact, UX en omnichannel zijn woorden waar Ursula helemaal warm voor loopt.

  • Richard Brandhorst
    Associate Consultant Data & CRM
    Nothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights

  • Sydney Brouwer
    Associate Consultant
    Sydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports.

  • Ralph Poldervaart
    Associate Consultant Personas & Storytelling
    Ralph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.

Join the team

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