Welcome to TOTE-M,
innovators in Customer Experience

Transformation of a
Customer driven culture starts here

Founders of the Customer Journey
movement in The Netherlands

Our Clients

We are proud of our clients. They always come first!
Watch and listen about their experiences with TOTE-M.

BMW Netherlands

Triodos Bank


Do you want to know more? Take a look at the following cases

See more of our clients

Your Ambition

Do you want to create a customer experience that is more memorable? A customer experience that results in customers that stay longer, buy more, and recommend your business? That is exactly what we help our clients accomplish! We do this using the following methods.

Do you want to know what TOTE-M can do for you and your customers?

Our Philosophy

We have chosen to specialize in one thing and one thing only: customer experience. Within this area of expertise we help our clients from A to Z; from the first analysis to the training of the last employee. Our approach focuses on three pillars that are essential for an optimal customer experience. The pillars are:

Knowledge, skill, and a lot of
customer enthusiasm!

Fun Facts

Years since our establishment
Combined years of experience
Customer Journeys
Increase of NPS at our clients last year

Calendar & News


Meer agenda


Meer nieuws

TOTE-M TwitterTOTE-M linkedin


We would love to get acquainted over a nice cup of coffee. You are welcome to visit us at our office in Uithoorn, but we are just as happy to come to you. Call us at 085-0410 112 or send us an email. See you soon!
Fancy a visit? You can park in the parking lot at Prinses Irenelaan. This is only a 2-minute walk from our office. You can find us above Grand Café ‘Geniet aan de Amstel’. See you soon!

Marktplein 2
1421 AC Uithoorn
The Netherlands
+31(0)85 0410 112