Welcome to TOTE-M,
innovators in Customer Experience

Transformation of a
Customer driven culture starts here

Founders of the Customer Journey
movement in The Netherlands

Our Clients

We are proud of our clients. They always come first!
Watch and listen about their experiences with TOTE-M.

BMW Netherlands

Triodos Bank

Vitens

Do you want to know more? Take a look at the following cases

See more of our clients

Your Ambition

Do you want to create a customer experience that is more memorable? A customer experience that results in customers that stay longer, buy more, and recommend your business? That is exactly what we help our clients accomplish! We do this using the following methods.

Do you want to know what TOTE-M can do for you and your customers?

Contact us

Our Philosophy

We have chosen to specialize in one thing and one thing only: customer experience. Within this area of expertise we help our clients from A to Z; from the first analysis to the training of the last employee. Our approach focuses on three pillars that are essential for an optimal customer experience. The pillars are:
Brand
People
Customer

Our vision & purpose

Knowledge, skill, and a lot of
customer enthusiasm!

Fun Facts

25
Years since our establishment
168
Combined years of experience
743
Customer Journeys
283
Increase of NPS at our clients last year

Calendar & News

Calendar

Meer agenda

News

Meer nieuws

TOTE-M TwitterTOTE-M linkedin

Contact

We would love to get acquainted over a nice cup of coffee. You are welcome to visit us at our office in Uithoorn, but we are just as happy to come to you. Call us at 085-0410 112 or send us an email. See you soon!
Fancy a visit? You can park in the parking lot at Prinses Irenelaan. This is only a 2-minute walk from our office. You can find us above Grand Café ‘Geniet aan de Amstel’. See you soon!

Address
Marktplein 2
1421 AC Uithoorn
The Netherlands
E-mail
nl.info@tote-m.com
Phone
+31(0)85 0410 112